常見問題集
尋找有關訂單、客製設計、運送和支援的快速解答。
Crystelle DIY 是一個客製化手鍊設計體驗,您可以在這裡選擇您最喜歡的天然水晶珠、墜飾和配件,打造一條專屬手鍊。
No. You design your bracelet online, and we handcraft the finished bracelet for you. Simply choose your beads, create your design, and place your order. We'll take care of the rest. Your bracelet arrives finished and ready to wear.
是的。您可以根據個人風格,選擇不同款式的珠子、顏色、吊飾、隔珠和尺寸,來客製化您的手鍊。
是的。我們使用天然水晶。由於每顆寶石都是獨一無二的,顏色、圖案和紋理可能與照片略有不同。
用軟尺測量您的手腕。若要佩戴舒適,建議選擇比您的手腕尺寸大約 0.5-1 公分的尺寸。
收到您的客製化訂單後,我們通常會在 1 個工作天內完成手工製作。
多數訂單將在生產完成後 1–2 個工作日內出貨。
是的。訂單滿100美元可享免運費服務。
請盡快與我們聯絡。如果您的訂單尚未開始生產或出貨,我們將盡力協助您修改或取消訂單。
請提供您的訂單編號、商品和包裹的清晰照片與我們聯繫。我們將審查問題並提供適當的解決方案。
Yes. Our online bracelet designer lets you preview your design before completing your order. You can see how your selected beads and details come together before you check out.
Your bracelet price updates automatically as you choose different beads, charms, and accessories. You'll always see the current total while creating your design, so there are no surprises at checkout.
Because each custom bracelet is made specifically for your chosen design, custom bracelets are generally non-returnable. However, if your order arrives damaged, defective, or incorrect, please contact us and we'll be happy to help.
您可以透過我們網站上的聯絡表單與我們聯絡。如果您的問題與現有訂單相關,請提供您的訂單編號。