Let's Connect
Email support@crystellediy.com — we reply within 24 hours, Monday to Friday. For order-related questions, please include your order number so we can help quickly.
Frequently Asked Questions
We reply to every message within 24 hours, Monday to Friday. Messages sent on the weekend will be answered first thing Monday morning.
Yes. You can contact us with your preferred crystal type, bracelet size, color style, or charm choice, and we will help you create a personalized design.
Please include your order number when contacting us. We will help you check the latest order status and shipping updates.
Please contact us as soon as possible. If your order has not started production or shipped, we will do our best to help you update or cancel it.
Please contact us with your order number and clear photos of the item/package. We will review the issue and provide a suitable solution.